Privacy Policy

Effective Date: 14 May 2025
Website: https://homelyneeds.uk

At Homely Needs, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our online store. Please read this policy carefully to understand our views and practices regarding your personal data.

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1. Information We Collect

We collect and process the following types of personal data:

a. Information You Provide to Us

• Name
• Email Address
• Billing and Shipping Addresses
• Phone Number
• Payment Information (processed securely through our payment providers)
• Order History and Preferences

b. Automatically Collected Information

When you browse our website, we automatically collect:

• IP address
• Browser type
• Device type
• Pages visited and time spent
• Cookies and tracking technologies for analytics and personalization

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2. How We Use Your Information

We use your data for the following purposes:

• To process and deliver your orders
• To respond to your queries and provide customer support
• To send order confirmations, shipping updates, and receipts
• To improve our website and shopping experience
• To send occasional marketing communications (only with your consent)

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3. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Contractual necessity – to fulfill your orders
• Legal obligations – such as tax or regulatory compliance
• Legitimate interests – such as fraud prevention and improving services
• Consent – where required for email marketing or cookies

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4. Sharing Your Information

We do not sell your personal data. We may share your data with:

• Trusted third-party service providers (e.g., payment gateways, couriers)
• Legal and regulatory authorities when required by law
  All third parties are contractually obligated to protect your data and only use it for the services they provide.

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5. Data Retention

We retain your information only as long as necessary:

• For the purposes outlined in this policy
• To comply with legal obligations (e.g., tax or accounting laws)
• For legitimate business purposes (e.g., fraud prevention)

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6. Your Rights

Under data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request data deletion
• Restrict or object to processing
• Withdraw consent for marketing
• Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, contact us at support@homelyneeds.uk

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7. Cookies

We use cookies to:

• Improve website functionality
• Analyze traffic and usage
• Provide a personalized shopping experience

You can control cookie preferences through your browser settings. For more details, see our Cookie Policy (coming soon).

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8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of such websites.

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9. Security

We take security seriously and implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or loss.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

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Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: support@homelyneeds.uk